Frequently Asked Questions

How do I place an order on the site?

You can place an order with or without an account. The only requirement is to verify your phone number. You will receive an SMS code that you need to enter. Please note that SMS messages may sometimes arrive with a delay of 30–40 seconds.

What payment methods do you accept?

We accept cash and card payments. Card payment is mandatory when the order exceeds 150 BGN, as well as when you are more than 10 km away from the restaurant.

How long does delivery take?

Deliveries usually take between 50 and 90 minutes from the moment the order is received. We aim to deliver within 60 minutes, but during peak hours (between 18:00 and 20:00) delays up to the promised 90 minutes are possible.

What should I do if I want to modify an order I already placed?

After placing an order, you receive an SMS and an email. If a change is needed, contact the restaurant directly so the correction can be made as quickly as possible.

What should I do if my order is delayed?

We always try to notify you in case of a delay, which most often happens during busy hours between 18:00 and 20:00. If you have additional questions, you can contact us at: info@order.bg.

What about refunds?

For card payments, we can easily refund amounts in case of a restaurant error—such as a missing dish or the need to compensate delivery. For cash payments, refunds are slower and provided in the form of a voucher or a discount on your next order.

How long does it take to get my money back?

Card refunds usually take between 1 and 3 business days, depending on your bank.